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Communication Skills PDF
Understand to be understood
If you are looking to achieve optimum results from work situations that involve other people, then improving your communication skills is for you. Benefits:
  • Understand your own personal communication style and how it impacts on those you are communicating with

  • Use your communication style to influence others and develop more effective relationships

  • Communicate effectively to 'gain the edge' and achieve your objectives

  • Know what skills are available to you, and how and when to use them

Course Overview:

  • Successful communication

  • The barriers to successful communication

  • The characteristics of an excellent communicator

  • Methods of communication

  • The essentials of communication

  • Develop listening skills and build rapport

  • Perception and the impact we make

  • Determine what skills are required and how to use them

  • Communication styles

  • Identify individual styles

  • Understand what these different styles mean

  • Adapt your style to that of others and different situations

  • How to use communication

  • Hints and tips on applying the skills developed on the course

  • Case studies of effective use of communication

  • Ensure the communication is relevant

Duration : 1 Day

Note:

This course is currently available as an In-House course - However, many people searching for this course also attend our Introduction to NLP course that also covers in-depth skills and techniques for communication skills.

 
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