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Assertiveness Skills PDF
Stop being aggressive or submissive! Succeed in the business environment using practical skills.


Who should attend?

Those who are currently either too aggressive or too submissive in their workplace, and need to be able to act in a more assertive manner. It is also excellent for those who are looking for new ways of effectively dealing with people who are being aggressive or submissive towards them.


  • Realise the benefits of assertive behaviour and how and when to be assertive

  • Understand how language and body language can be used to be more assertive

  • Deal with fear and how to give and receive feedback in a positive manner

  • Be more effective, positive and confident in the workplace

Course Overview:

  • Define assertiveness

  • Benefits of being assertive

  • Be assertive in the right situations

  • Understand different levels of assertiveness

  • Self-perception questionnaire

  • Submissive/aggressive behaviours, their definition and body language

  • The difference between submissive, aggressive and assertive behaviour

  • The six elements of assertiveness

  • Listen, understand, say what you think and feel

  • Be specific, stay relevant and achieve positive outcomes

  • Barriers to assertiveness

  • Recognise and deal with fear

  • Assertive techniques

  • Persuasion skills and coping with criticism

  • Action

  • What have you learned?

  • Apply learning to your own situation

  • Plan for realistic changes

Duration : 2 Days


This course is currently available as an In-House course - However, many people searching for this course also attend our Introduction to NLP course that also covers in-depth skills and techniques for assertiveness.

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